📞 Twilio
Voice Geographic Permissions
Twilio restricts outbound and inbound voice calls by country by default. Before enabling calling in any new country, you must explicitly activate that country in the Twilio Console.
Why this matters
Twilio's Voice Geographic Permissions are disabled for most countries out of the box as a fraud-prevention measure. If a user in a new country tries to place or receive a call and the permission isn't enabled, the call will silently fail or return an error.
Any time we expand to a new country, enabling the corresponding geographic permission is a required step.
How to enable a new country
- Log into the Twilio Console.
- Navigate to Voice → Settings → Geo Permissions.
- Search for the target country.
- Toggle it on and save.
Changes take effect immediately — no deployment needed.
Currently enabled countries
| Region | Countries |
|---|---|
| North America | United States, Canada |
| South America | Argentina, Brazil, Chile, Ecuador |
| Europe | France, Germany, Italy, Spain |
| Middle East | Israel |
| Asia & Pacific | India, Japan, Australia, Cocos Island, Christmas Island |
Recommended: check before launch
When onboarding a new country or a new customer in an unsupported region, verify that the country is enabled in Geo Permissions before any user-facing rollout. Testing a call from the target country is the fastest way to confirm it's working end-to-end.